Just How Offensive Is Your Facebook Profile?

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by Sarah Kessler

This article originally appeared on MASHABLE.

Name: Socioclean

Quick Pitch: Socioclean crawls through your Facebook profile photos, groups and wall posts, and alerts you to anything inappropriate.

Genius Idea: In a 2009 Harris Interactive study for CareerBuilder.com, 45% of employers questioned had used social networks to screen job candidates. Thirty-five percent of them decided not to hire a candidate based on what they found.

When this study started to generate press, Priyanshu Harshavat started to think about a way to help job candidates get their social profiles in shape before they were virtually audited by potential employers. The result is Socioclean, a program that scans social profiles for 5,000 words and phrases that are racial, profane, drug-related or alcohol-related.

After a user gives permission for the program to assess his Facebook profile (for now Socioclean is only offered for Facebook — other social networks are on the way), he receives a letter grade and a list of inappropriate items from his profile. Each item has a link to that item on Facebook so that he can easily delete it.

As a generally inoffensive person, I was shocked at how many flagged terms that Socioclean dug up from my profile. Wall messages left by other people were my biggest offense (I got demerits for “beer,” “booze cone” and “hell,” among others). The program also reminded me about the “Aaron Burr, you son of a b**ch” group I had joined sometime during my freshman year of college. I posted one mildly offensive status message to my profile before testing the program, naively thinking that it wouldn’t have much to find otherwise, and it found that as well. Most of my infractions were things that I would never have noticed, and many were innocent — discussing about a bon “fire,” for instance, was flagged as “aggressive.” But it definitely didn’t miss anything. There were enough flags to earn an overall grade of a “D.”

Businesses like Reputation.com and Brand-Yourself also help polish online reputations, but these startups are taking an SEO approach that helps push down negative and pull up positive search results for your name. Socioclean is the only service we know of that focuses on deleting offensive items from your social profiles.

About 5,000 other people and I have run our profiles through the program at no cost. To help make it profitable, the company is currently courting job website and dating website partners. The hope is to offer a social profile scrub as an option to applicants and daters to make them more successful on their respective online services. Socioclean’s developers also created a version of the product for employers who want their employees to self-monitor their social profiles.

Yet another potential revenue source is to sell site licenses to universities to use in their career services departments. Some universities have already expressed interest in helping spruce up their graduates’ online resumes — Syracuse University, for instance, purchased subscriptions to Brand-Yourself for 4,100 of its graduating seniors.

Even if schools decide to teach students to set their Facebook privacy settings instead of similarly embracing Socioclean, there are likely enough situations in which a squeaky clean profile is necessary — college applications, job applications, dating and professional networking included — to keep Socioclean in business.

 

Image courtesy of iStockphotothesuperph.

 

How QR Codes Can Grow Your Business

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by Jeff Korhan

This article first appeared on Michael Stelzner’s SocialMediaExaminer.

What are QR codes and how can they help your business? Keep reading to find out.

Quick Response codes (QR codes) and other two-dimensional codes are expected to achieve widespread use this year – and for good reason. Consumers want immediate access to what’s relevant and QR codes are being used to make that possible.

QR Codes 101

If you’re not yet familiar with QR codes, they’re similar to the barcodes used by retailers to track inventory and price products at the point of sale. The key difference between the two is the amount of data they can hold or share.

sme codeQR code to the Social Media Examiner home page.

Bar codes are linear one-dimensional codes and can only hold up to 20 numerical digits, whereas QR codes are two-dimensional (2D) matrix barcodes that can hold thousands of alphanumeric characters of information. Their ability to hold more information and their ease of use makes them practical for small businesses.

When you scan or read a QR code with your iPhone, Android or other camera-enabled Smartphone, you can link to digital content on the web; activate a number of phone functions including email, IM and SMS; and connect the mobile device to a web browser.

Read more . . .

7 Hot Trends in Mobile App Design

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by Christina Warren

This article first appeared on MASHABLE.

The Mobile App Trends Series is sponsored by Sourcebits, a leading product developer for mobile platforms. Sourcebits offers design and development services for iOS, Android, Mobile and Web platforms. Follow Sourcebits on Twitter for recent news and updates.

The mobile application space is exploding. Users increasingly turn to smartphones and tablets to consume and create content, whether on the go or on the couch. The iOS App Store and the Android Market both have app collections in the hundreds of thousands.

Like web or desktop apps, mobile application design is often trend-driven. As mobile platforms have evolved over the last few years, some of the common design practices of the past have ceded to new styles and techniques.

We’ve scoured the App Store and Android Market to highlight seven of the hottest trends in mobile app design.


1. The “Instagram” Effect


In the words (we think) of Pablo Picasso, “good artists borrow, great artists steal.” That adage is true for most creative endeavors and it can certainly be applied to the mobile phone space.

In the past few years, we’ve seen apps like Facebook for iPhone and Twitter (new Tweetie) influence the direction and UX paradigms in mobile applications. Loren Brichter introduced the pull-to-refresh gesture in the first version of Tweetie for iPhone back in 2008, and the technique has since become so commonplace, it has been adopted on multiple app platforms and applications.

Instagram is already proving itself to be the Tweetie or Facebook of 2011. Photo sharing apps are exploding right now, and Instagram is leading the pack in terms of features and user interface.

Need proof? Check out the recently redesigned Picplz for iPhone. The navigational structure of the app has been augmented to mirror Instagram in terms of functionality (which is great, because that makes it easy to use both apps). Likewise, the app now handles filters in a similar way.

We fully expect to see photo apps adopt Instagram’s navigational structure, feed browsing display and instant effects preview well into 2011.


2. Bold, Primary Colors and Gradients With Minimal Gloss


Color is becoming an increasingly popular way for developers to make their apps stand out from the competition.

The first wave of apps created for touchscreen devices often mimicked Apple’s native iOS applications. This makes sense. After all, those components are included within Xcode’s Interface Builder.

What we’re seeing more of, however, is a move away from the iPhone blue and gradient stripe background and a shift to bolder primary colors and gradients. The glossy button look popularized by the Web 2.0 era has been eclipsed by more matte finishes.

Having strong colors in an application can create emotive responses from users, sometimes deeming an app more memorable. If a user remembers an application, he just might pick it up again.


3. Retro Photo Viewfinders


Apps like Hipstamatic and 8mm Vintage Camera [iTunes link] are a great example of how modern technology can be retrofitted to the past.

The real-time video effects within 8mm help create the experience of using an old analog movie camera to capture video. Likewise, the smaller lens window in Hipstamatic — which obscures the full capture area, just like on a real toy camera — is a dead ringer for using an old Holga.

Apps like Instagram and Picplz have shown that applying filters is a great way to make sharing photos more fun. The apps that apply filters in real time, as an image or video is being captured, usually invoke more retro-realist design choices.


4. Texture, Texture, Texture


Along with the trend of bolder primary colors, app developers are also shifting to using textures and patterns in their application backgrounds.

Wood panels are a popular choice and semi-transparent menu items often look great on these types of backdrops. Some apps, like Jamie’s Recipes use textures in the overlapping elements as well.

Texture-driven app designs often use inset text and various levels of transparency.

Texture can add a tremendous amount of personality to an application, but developers should be mindful of how text and button elements look on top of the background. The wrong color choice can make content unreadable or buttons hard to find.

GO Launcher for Android is a good example of how a textured background and shelf paradigm can be applied to the standard Android homescreen.


5. Smooth, Clean Gradients and Shadows for Depth


Some of the trends in mobile app design can be directly traced to the same trends in web design. A big trend in web design is a move towards clean, minimalistic designs.

We’re seeing this in mobile apps as well, particularly with menu and navigational headings. Rather than using the standard iOS or Android menu paradigm, developers are creating their own layouts that, while still appropriate for a finger, look more elegant.

Using shadows to create the perception of depth can give these buttons and interface elements a more “touchable” look and feel, while also appearing more striking.

These shadows can work particularly well in apps that don’t have a simple list view interface. For instance, in the XfinityTV app, the left channel bar can move independently from the main programming section. Rather than just use a grid, Xfinity added shadows to clearly designate both sections. The user can instantly sense that the elements are separate and can be controlled independently.


6. Text Driven Interfaces


We can credit Microsoft and its Windows Phone 7 for making text a mobile design trend.

The earliest mobile apps, of course, were largely text based because text loads quickly over a slow connection and doesn’t require an advanced rendering engine.

Modern mobile apps don’t need to rely on text but as Microsoft has shown us, when used appropriately, text-driven interfaces can be highly usable and great on the eyes.

The best apps that embrace a text-centric approach are those that use text appropriate in context. Text works best when it is large, easy to read and unencumbered by other interface elements.

For example, Weather Quickie is a very sparse weather app that simply tells the weather in the context of current conditions. For instance, “colder than yesterday” or “tomorrow will be warmer than today.” By not showing specific temperatures or forecast conditions, the app is easy to read and understand on the go. Icons can add context for conditions like rain or snow.

Likewise, Trickle is a Twitter app that display tweets in a very readable way, one tweet per screen. You can then choose to favorite or retweet that message before scrolling off to the next. By showing only one tweet per page, the app can be used much more passively than traditional Twitter clients.


7. Thin Sans Serif Fonts


As mobile apps evolve, developers are shifting away from the standard app fonts and utilizing more custom weights, styles and sizes. Like shadows and depth contours, many of the design cues for typography in mobile apps come from the web.

Thin sans serif fonts — usually with some level of drop shadow — are increasingly common place in desktop web design.

On mobile devices, the combination of thinner type and high resolution screens often makes for a more readable experience. It also helps differentiate apps. Thin sans serif fonts are often coupled with text-driven designs or with designs that utilize background texture.

Although some apps are including their own custom fonts for logos or header elements, simply changing the weight and size of a font can make the system default (Helvetica Neue on iOS and Droid Sans on Android) appear totally different.


How to Improve Your Social Media Content in One Easy Step

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by Steve Allan

This article originally appeared on B2CMarketingInsider.com

Every day you can find an advice blog on how to improve your social media content. What to tweet. What to post. How often. When.

Much of the advice is helpful and full of common sense tips. The talk about engaging your audience, developing content people care about, listening and responding. I have been guilty of this, too. (See What Makes Great Social Media Content)

Social Media is a hungry beast that is never sated. In order to be a part of the conversation you have to be there every single day. One could make the argument that you need to be visible and relevant several times a day. That requires a lot of content.

How do you fill that void on a consistent and compelling basis?

One word – involvement.

No one knows your business, brand or nonprofit better than you. The goal of social media is to humanize and personalize your operation so your followers feel more connected to what you do. The creation of this emotional bond is at the core of what drives great social media.

The challenge is that most organizations are not equipped to handle this level of information development. Social Media content is a relatively new addition to the workload of many organizations. What eventually happens is that the responsibility for social media content falls on the already overloaded desk of one person. It becomes yet another daily task.

What’s worse is that most organizations do not have a cogent and well communicated plan for what they are going to talk about.

Here is a simple way to solve that problem. Empower everyone in your organization to be a content developer. From the front desk to the back room your people see stories and situations – every single day – that can be translated into solid social media content.

In essence, you want everyone to think like a reporter. They should look at what they do and what they encounter as an opportunity to share. From personal stories to brand benefits to simple acts of kindness or humor – there are a million stories in the Naked City of your organization. You just need to coax them out.

How to do that?

Make social media a team effort. If you make this an organizational mandate it will eventually filter down into everyone’s responsibility list. Once they are actively looking for social media content you will have more than you can handle. And, once they start thinking this way they will generate new and better ideas. In addition, encourage everyone to monitor your social media platforms. They can help you  watch for spam, negative comments and positive opportunities. This has the added benefit of making them more aware of what your organization is doing and saying.

Make it fun. For goodness sakes, do not make it seem like work! Don’t set weekly quotas or benchmarks. This should be a process that people want to participate in. They should get a visceral thrill of finding something post-worthy. If you want to prime the pump set up a weekly or monthly contest for the best content idea. The winner gets a free lunch. Or a day off.

Brainstorm. Have a staff lunch where you ask your people to come up with ideas. Remember, in classic brainstorming sessions there are no bad ideas (even if there are). When you use these ideas be sure to give credit where credit is due. This is a team effort. Your staff is already engaged in social media – most likely during their working hours. Use this to your advantage.

Get visual. Encourage your staff to take pictures and shoot videos. You never know what they’ll find and it adds a richness to your content.

Establish a gatekeeper. This content stream should flow through a narrow funnel of one or two people who know own your organization’s image. Empowerment does not mean anarchy. The last thing you want to do is give everyone admin rights to your Facebook page. There does need to be some order in this chaos.

Set guidelines. While you don’t want to cramp their style you do want to make sure that every staff member realizes they represent the image of the organization. This applies to what they post on their own time. Remind them that if they wish to post for the organization outside your social media space they need to be aware of what is allowable. Using your staff’s personal social networks can help spread your message but you want to be sure they are posting appropriately. The use of the ‘@’ function in Facebook posts is a powerful tool when used wisely.

I realize the title of this post is about improving your social media content in one easy step. Despite all the bold points above that one easy step is getting everyone in your organization – from your CEO to the receptionist – to realize they can have a stake in advancing the goals, cause or image of your organization.

Making this a part of your company’s DNA is a process. It does not happen overnight.

As the Chinese philosopher Lao-Tzu said: “A journey of a thousand miles begins with a single step.”

Start yours today.


Making Data Relevant: The New Metrics for Social Marketing

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by Prashant Suryakumar

This article first appeared on MASHABLE.

Social media has come of age. Marketers now have the ability to augment their traditional marketing approaches with rich behavioral and activity-based targeting that should increase marketing ROI significantly.

However, businesses are facing an uncomfortable truth: There are no “best practices” for measuring a successful social media campaign. Crowd behavior is dynamic and context-specific, and it is difficult, if not impossible, to build a “one size fits all” solution.

A structured approach to capturing, measuring, analyzing and refining marketing strategies in near real time is essential to executing a successful social campaign. Initially, however, companies need to invest in infrastructure to make such a learning cycle possible.


Invest in Data


Measuring the impact of social media campaigns is systemically different from that of traditional marketing campaigns. Since the medium touches all the aspects of the customer purchase cycle, a holistic measurement of awareness, transactions and brand impact is essential.

Additionally, social media is a two-way communication medium and businesses need to invest in listening capabilities that capture the activities of their existing or potential customers online. Several paid and “freemium” tools that monitor online chatter can be found online.

While data is abundant, it is by nature unstructured. Integrating listening data with internal web behavior metrics captured by JavaScript tags, customer care logs, brand surveys and transactional data can enable a business to get a 360 degree view of the activities of customers across all of the purchase touchpoints.


Real-Time Monitoring


A typical online conversation has a life span of about one to two days. As a result, it is imperative for companies to respond to conversations in nearly real time. During this short window, they not only need to understand the context and content of the conversation, but also create an effective response mechanism. All of this underscores the need for real-time monitoring and analysis.

Companies like Dell and Best Buy are adopting different strategies for listening to InternetInternet chatter. These investments help keep a finger on the pulse of every conversation active on the networks.


Sentiment Analysis


Text mining and sentiment analysis are the flavor of the season for social media analytics and a common complaint is that the current tools are not able to classify a high percentage of the comments about your brand.

Step back and think about a conversation you had in the last 30 minutes. How many statements in that conversation were unambiguously positive or negative. Not many, right? Getting a 20% sentiment mapping for individual comments is a very high number.

On the other hand, think about the same conversation; Was the overall sentiment of the conversation positive or negative? That is far easier to cognitively classify. If businesses shift their focus to a conversation-based, rather than a comment-based sentiment analysis, they will be able to get a far better read on the aggregate sentiment of online chatter.


New Metrics

The need for improvisation and identification of new metrics is high. Currently, three categories of metrics need to be developed to enhance our understanding of social activities.

  • Metrics that help understand conversations and engagement (e.g. aggregate sentiment, conversation heatmaps),
  • Metrics to spot influencers in a community (e.g. influencer score, Klout score), and
  • Metrics that help in measuring holistic impact of social media activities on the business.

The Interplay Between Buzz, Branding and Sales


Measuring the impact of increased chatter for your brand might not always translate to more revenue for the business. Measuring cause and effect between buzz, branding and sales might show different dynamics for different product groups. For example, the Old Spice social media campaign saw an 800% increase inFacebookFacebook interaction and a 107% increase in sales. The numbers are related, but not necessarily 1:1.


Testing Mechanisms


Social media is a fertile testing ground, and businesses need to appreciate the importance of a robust testing protocol for social media-based actions. Having a mechanism to measure the effectiveness of comments will ensure that businesses can learn quickly and adapt to the social dynamics.

A key point to remember is that the instance and context of the test is as important as the test itself due to the temporal nature of conversations.

Some of the tests that can be conducted are:

  • Who are the right “influencers” to target for a particular product or service?
  • What is the right time to message these influencers?
  • What is the impact of competition activity on our buzz?
  • What is the impact of traditional marketing on social media and vice versa?
  • What are the type of comments that work for selling a product?
  • What are the type of comments that work for selling a service?
  • What are the right pricing strategies?
  • How should the business tap into current affairs?

Behavioral Segmentation


Behavioral targeting dramatically changed with online advertising, and now social media can take this effectiveness to new heights. Activity-based segmentation is far different from traditional demographic segmentation, and this is typically driven by a difference between the purchasers and the consumers of a product. Businesses can draw parallels from traditional marketing (targeting kids so that they can influence their parents) and build a unique social targeting mechanism.


Crowd Behavior


Businesses have tried to artificially stimulate a conversation by mettling in their own communities or creating artificial hype. This approach usually fails miserably. They need to understand that social networks emulate real-world interactions, and excessive policing of user generated content can be detrimental to the natural growth patterns of a network.

Math, business technology and behavioral sciences are the key ingredients for good decision making. Understanding organizational dynamics, flock behavior and complex adaptive systems are all directly applicable to social media. Integrating analytics with a deep understanding of how humans interact in a sociographic and psychographic sense can help a business stimulate a conversation within a community, or trigger flock behavior amongst customers.


Integration Into Existing Business Models


Once companies understand the impact of lead indicators, like buzz, on transactional metrics, like revenue, they can include such metrics into their forecasting models and predict short-term revenue with greater accuracy. Additionally, since a good social media campaign will improve the brand health, the long-term impact of these campaigns can be assessed.

While every business wants to understand the impact of its social media spend, it might not be so easy to integrate that into a media mix model. A good social media campaign might manifest itself in increased brand scores or customer loyalty and will impact the lifetime value of the customers more than the immediate transactional metrics. Including indirect metrics like buzz or sentiment might be one way to capture social behavior.


Product Design


Social media can be a direct line of communication with the end user of your products. Businesses can leverage this very effectively in product design by soliciting input from the end user on what features they prefer in the product. Getting feature specific intelligence from the customer can help in building a product that caters to most of the population and also helps in building a sense of loyalty among the user base. Good examples of this include IdeastormVitamin Water and Fiat.


Conclusion


The framework above is the first step in helping companies understand the who, what, when and where of social targeting. The obvious next step is to integrate all this knowledge into traditional marketing and CRM.

Prashant Suryakumar is a Social Media Engagement Manager at Mu Sigma and is currently focused on social media analytics. This post was co-authored by Dhiraj Rajaram, the founder and CEO of Mu Sigma.

 

Five Resolutions To Grow And Maintain Email Lists

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by Neil Berman

This article first appeared on MediaPost.com

The holidays have come to a close, and email marketers are reveling in their swelling lists of new customers.

While no one likes a party pooper, here’s a sobering thought:  Each year email marketers lose roughly one-third of their email addresses to list churn, bounces, unsubscribes or spam complaints, according to the Email Experience Council.

With addresses on email lists turning over every three years, growing email lists must be a priority for marketers.   Good list maintenance will help reduce churn while giving you a more accurate view of your delivery, open and click-through rates.  A clean list also will ensure that you’re in compliance with CAN-SPAM laws.

Growing and maintaining lists is not difficult, but it does take effort.  To make the process easy, I’ve developed five New Year’s resolutions for growing and maintaining email lists.

1.  Find out what subscribers want.  Send out a brief survey to your subscribers to determine what kind of material they want to receive from you.  Some subscribers may want coupons and offers, while others are looking for recommended practices or how-to information.  Segment your list based on your customer’s desires.

2.  Offer a refer-a-friend incentive.  Subscribers like to share good content, especially if they receive something for spreading the word.  Grow your list by offering an incentive to your subscribers for getting their friends to sign up for your emails.

3.  Increase your sign-up opportunities.  Weave sign-up opportunities throughout your communication channels to make it easier for customers to join your email list. Include sign-up links on your website, in social media posts, in your newsletters and elsewhere.

4.  Offer a profile center where subscribers can manage their email preferences. In this center, enable subscribers to update email addresses, the kinds of communications they’d like to receive, and their preferred email frequency.  At the same time, give subscribers the ability to update demographic information that will help you better target email content.  Include fields for an address, phone number and other information.  To keep your list clean, every so often make the privacy center a bigger part of your communications.  Adding a large button at the top of an email will entice subscribers to check on their preferences.

5.  Review your past tracking results.  Segment out subscribers who are no longer active.  Either don’t communicate with this group or try to re-engage these subscribers with another approach.  If subscribers aren’t responding to your e-newsletter, try sending them a shorter version of the newsletter embedded with a video.  If email metrics are lackluster, consider sending more targeted emails to list segments.

 

4 Social Media Marketing Predictions for 2011

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by Tim Ferriss

This article first appeared on MASHABLE.

Tim Ferriss is an angel investor (Twitter, StumbleUpon, Evernote, etc.) and author of the #1 New York Times bestsellers The 4-Hour Body and The 4-Hour Workweek. In his spare time, Tim has doctors stab pen-sized needles into his thighs.

Ah, social media marketing. Fewer things are so lavishly spent on, yet so poorly measured.

Here are a few predictions for 2011 related to where the smart money and dumb money will go. Special thanks to a number of high-volume retail experts for their insights, including Ryan Holiday, director of marketing at American Apparel.

Read on for our predictions and let us know in the comments what you think social media marketing will look like in the year to come.


1. YouTube Beats Yahoo — Video Will Convert


YouTubeYouTube is the second largest search engine in the English-speaking world.

That’s right: YouTube is bigger than Yahoo. Zappos, as one example, added simple videos of people holding shoes and moving them around to its sales pages and increased conversion rate from 6% to 30%. When I look at the traffic sources for my book trailer on YouTube, the biggest referrer isn’t my own blog. It’s The Huffington Post. I customized the video and text content to a niche (but sizeable) outlet that didn’t exist two years ago:Huffington Post Books.

With proper targeting and syndication, this 50 second video almost immediately propelled my book from an Amazon rank of approximately number 150 to 30, now stabilizing at number four in all books. We usedRankForest to track this sudden change.

 

graph image

 

The 50-second length was deliberate and was also later edited to 30 seconds for in-video advertising on YouTube.

Read more . . .

Images courtesy of iStockphotoiStockphotograpixSilberkorn

Why the Internet Needs SEO

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by David Naylor

Originally posted on the David Naylor Blog.

I often get asked, normally by other SEO’s or journalists that are writing about search, what is SEO? What is Search Engine Optimisation? I often struggle to give a one line answer other than “we are the strange breed of people that makes websites like yours appeal to websites like Google and Bing”

So why the Internet needs SEO specialists like me in the words of John MU (Googler)

(did you know that serving a 503 HTTP result code for the robots.txt will block crawling of your site completely?).

I wonder how many people may have read that statement and thought nothing more than that’s not my problem? Or that if you 301 redirect a page 5 times it’s classed has a 404? Wonder how many web design companies check the 301s or even know what a bloody 301 is?

I wonder how many NON SEO’s have read these papers:

http://code.google.com/web/controlcrawlindex/docs/robots_meta_tag.html

http://code.google.com/web/controlcrawlindex/docs/robots_txt.html

http://code.google.com/web/ajaxcrawling/docs/getting-started.html

http://www.w3.org/Protocols/rfc2616/rfc2616-sec14.html

What saddens me is I also wonder how many SEO’s have read those papers, or even know what http status codes are, or the fact that our industry is Google crazy. For me if it doesn’t work in Bing, it doesn’t work in Google and Bing has some smart tools :

Bing Webmaster tools:

also check out Microsoft IIS SEO Toolkit another great product

So why the Internet Needs SEO’s is because we are the breed of people that actually help get your website in order so that you have the best possible chance of getting fully indexed and ranking, SEO are the people that monitor and watch the changes that the search companies apply to their properties. We are not to be mistaken for SEO sales people who will promise you the world and untold wealth for £500 a month, (let face facts if it was that easy they wouldn’t be selling it they would be doing it), or businesses that see SEO as a quick bolt on to web design but still let your homepage have title tags like, homepage !

Dave

About David Naylor

David Naylor, more commonly known as DaveN, started working in the SEO industry over 10 years ago with three major corporations releasing their database driven data, creating internal link structures and improving usability.

» Read more by David Naylor

 

Why your office shouldn’t have a social media policy.

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By David Griner

This article first appeared on The Social Path.

Social junkpile

Does your workplace have explicit rules about how employees can use social media? Does it spell out Facebook and Twitter by name and dictate details down to the blog disclaimers and avatar photos?

If so, it’s probably not as effective as your HR managers might think.

Why? Because giving social media its own HR policy isn’t cutting edge. It’s short-sighted. Your company’s time and energy would be far better spent developing a policy that can be universally applied to all types of digital communication — e-mails, forums posts, blog entries, tweets, status updates, etc.

Trying to create a unique policy for each digital tool is like trying to stomp out a colony of ants one bug at a time.

Digital communication is simply evolving far too fast for any workplace to keep up with. If all you did was amend your HR rules each time Facebook changed its formatting, sharing options or privacy settings, that alone would be a full-time job. Why spend your time chasing the wind?

In its new (and free) white paper, “Is Your Acceptable Use Policy Social Media-proof?”, online protection firm M86 Security tackles this issue of creating guidelines that encompass social media without getting too lost in the weeds.

It’s a good read, even for us rank-and-file types. And while I don’t agree with all their takeaways, it’s definitely a sound starting point for managers looking to cover their bases.

Here’s the white paper’s summary on “why organizations need to be concerned about social media.”

Social media adoption is growing faster than anticipated. It is becoming the new de-facto way of staying in touch with personal contacts, and increasingly, to network with professional contacts. Users spend more time every day, even at the workplace, communicating through these new sites —typically with very little control or security enforcement. This is why organizations need to address social media activities in their AUPs. Simply blocking all access will alienate users and increasingly limit their work-related activities.

I’m sure we’re all in agreement so far. After that, we get into the weightier and more heavily debated issues, like determining “acceptable behavior” on social networks.

At this point, I’d argue the white paper encourages a bit too much granular oversight of privacy settings and parsing out which sites are “work-related.”

Some of the data along these lines is pretty fascinating, though, such as this chart illustrating which sites and tools have been the subject of corporate policies (click to zoom):

Policies by chanel

In my opinion, a digital policy for employees should be akin to the U.S. Constitution. It should convey the organization’s overarching stance on how workers should comport themselves online.

The question isn’t whether your policy includes Twitter, Facebook, LinekdIn and YouTube. The question is whether your policy acknowledges that there is no longer a clear divide betwen the personal and the professional.

You’re probably asking, “But shouldn’t we get specific about what employees can say and where they can say it?”

Here’s where management comes in. Just as the Constitution must be interpreted each day by politicains and judges, so must managers help clarify how a company’s digital policy applies on the day-to-day level. Such explanations shouldn’t be difficult, if you’ve got the right policy.

A few questions I’d recommend asking yourself while creating or amending your company’s digital policies:

• Are we creating rules we have no consistent way to monitor or enforce?

• Do we have a system in place to keep employees updated regularly about how the policy applies to the changing nature of social networks?

• Does the policy convey a central, easy-to-understand philosophy, or is it just a hodge-podge of prohibitions and finger-wagging?

• Is our policy limited to just office computers and work hours? Have we clarified what these rules mean if an employee is off the clock or posting from home?

• Does our policy truly take mobile into consideration?

• Would these rules make sense if they applied to real-world situations? (For example, when was the last time you were talking to someone at a bar and they said, “Of course, these views are my own and do not reflect the opinion of my employer.”

Let’s be clear: I’m not advocating a vaguely worded and impractical policy that attempts to apply to everything and ends up applying to nothing.

And yes, management will occasionally need to create specific rules and procedures for specific channels, especially in large-workforce environments like retail and manufacturing. But it’s vital that these rules can be tied directly to a central governing philosophy on digital communication.

Otherwise, you’re essentially just building a raft out of scraps and calling it navigation.

David Griner is a social media strategist for Luckie and Company and contributing editor for Adweek’s blog, AdFreak.com. You can reach him by e-mail or on Twitter.

Photo credit: amateur_photo_bore on Flickr.


5 Reasons Facebook Will Be the 2012 Marketing Requisite

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by Patsy Stewart

This article first appeared in SocialMediaToday.com.

We are in the age of the Social Consumer, where social networks are transforming business as the attention of the consumer is focusing on their social streams. They learn, discover and share with their friends.

Facebook has generated a lot of BUZZ lately with its unveiling of a new location based “Places” with local deals. Successful companies are integrating Facebook into their marketing strategies. Fortune 500 companies are racing to see who can get the most “likes” and companies like WalMart are banking that you will share their deals with your friends.

Here are 5 reasons it is imperative that your business have a Customized Facebook Business page.

  1. Fish Where the Fish Are. With over 500 million active users and 50% of them logging on to Facebook in any given day you are bound to have clients on Facebook.  Companies embracing social media will hold a strong competitive advantage.
  2. Engage and Build Relationships. It’s not about selling your products and services but building relationships. To build relationships you need to create followers or fans of your brand, otherwise known as those who “Like” your page and content. Facebook’s Wall element provides a perfect opportunity to engage your visitors in 2-way conversations. Status updates can engage your clients by providing value as well as direct visitors to answer questions, post their comments and share their photos and videos.
  3. Effective and Reasonable Marketing (Ads). Facebook ads are reasonably priced and you control your daily budget. You can target your niche market with pay-per-click and pay-per-impression options. Ads can be directed back to your business page to grow your fan base or directed to your website to make a purchase or redeem a coupon. Facebook recently included a social element to their paid ads with a set of metrics for the ad administrator. Nielsen report claims that almost 70% of users are more likely to click on an ad previously visited by their friends.
  4. Maintain Strong Brand Awareness. You can build brand awareness with a customized Welcome pageProduct or Service page. Facebook Contests generate brand awareness especially when used in combination with Facebook ads. Users submit essays or photos and then ask their friends to vote for their entry. They can also share their entry on their wall making your brand visible to all of their friends.  You can also increase brand awareness results by integrating Facebook with traditional marketing channels.
  5. Provide Customer Value.  Value can come in the content you share, from how-to videos to customer service tips. You can offer specials for Facebook users only. Facebook
  6. Places is a location based tool for smart phone users like the iPhone and the Android. Once a business claims their place they can offer a deal or coupon for mobile users who check in at their location. The deal then appears on the users news feed where all of their friends can take advantage of too. You can also receive company value through polls and surveys and gather research from questions.

The results of these 5 elements will be the number of “fans” or “likes” your Facebook Page will produce.  How much is a Facebook fan worth?  Retailer Daily concludes,

“The average value a Facebook fan provides a brand is $136.38, but it can swing to $270.77 on average for “best” fans or go down to $0 in the “worst.”

Entwine Digital has created and managed many custom Facebook pages where clients have grown their fan base significantly. Darin Kidd’s page received over 1000 fans within the first 48 hours.  Our most recent project with Tony Williams, song writer and musician of Call the Law it’s Christmas, is to use Facebook to promote the Black Friday release of the animated video of the holiday song. Williams said, “I don’t know much about it but I do know I have to be on Facebook to let people know about my song and get the video to go viral.”

About the Author

Responsible for project management of web development and designing and implementing social media strategies as part of an Integrated Media Marketing plan. By combining her passion of social media with her networking skills Patsy successfully joins together her clients with targeted communities to expand their network and generate conversations that create relationships. Patsy is well known throughout Virginia and North Carolina as a speaker, trainer and thought leader in Social Media. She manages a recruitment team that was recognized as one of the top 50 recruiters nationally using Twitter/social media. She is a contributor to local business publications and she authored the ebook, “How to Grow Your Digital Footprint“.


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