10 Social Media Tips for Bloggers

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This post first appeared on MASHABLE.

Liz Borod Wright, a freelance writer based in New York City, runs the popular travel blog, Travelogged. She is also a social media consultant and an adjunct for social media at Columbia Journalism School’s continuing education program.

When it comes to building an audience and driving traffic, bloggers are turning to social media with record results. Instead of relying on organic search or (gasp) IRL friends, successful bloggers know they have to develop a following on key social networks as a way to promote their brands and ultimately get more clicks.

TwitterFacebookStumbleUpon and now Pinterest provide the savvy blogger with plenty of opportunities to attract new readers and engage with regulars, but it can be overwhelming if you’re new to social media or if you only use it for fun.

Here are 10 tips to help bloggers navigate the increasingly complex world of social media — while still making time to write content.


1. Display your social media icons prominently toward the top of your website.


Make it as simple as possible for your blog readers to connect with you on various social media platforms. They shouldn’t have to hunt around to find your Twitter handle, but should be able to click on a button and be taken right to your profile. Bonus points if your social media icons reflect the overall design or feel of your blog.


2. Every blog should have its own Facebook Page.


Even with Facebook’s new subscription feature, there’s still merit to giving your blog its own space on Facebook. It’s nice to be able to post a link every time you publish something new, and not have to worry about annoying your friends. Plus, readers who don’t your name but know the name of your blog can search for it on Facebook. Show your fans some love on your blog by using the Facebook social plugin, which makes it easy to convert readers to fans.


3. Generate traffic with StumbleUpon.


This “recommendation engine” serves as an alternate browser where users click through pages that their SU friends and SU itself have recommended. You can submit your own blog posts into the system, but it works best if you also share them with your SU friends and accept their shares back. Like most social platforms, you need to have a strong following to get good results. While people are still trying to figure out what makes SU content go viral, many bloggers have seen terrific, albeit fleeting, traffic spikes through the service.


4. Import your RSS feed onto your LinkedIn profile using its Blog Link application.


As long as your blog somewhat pertains to your professional goals, you should be showcasing it on LinkedIn. List it as one of your three websites in your profile, where it will be labeled “Blog.” However, by using the Blog Link application, your most recent posts will display right on your profile.


5. Pinterest is the hot new frontier for bloggers.


Pinterest is the cool new kid, and all of the bloggers are scrambling to establish a presence there. Pin your best photos onto themed boards with links to a relevant blog post. Blogs with strong visual content, like fashion, food, design, crafts and travel, are a natural fit. Infographics will also do quite well. Don’t forget to add a Pinterest plugin (like the Pinterest “Pin It” Button for WordPress users) to make it easy for your readers to share your content on their Pinterest boards.


6. Use link shorteners even when you don’t have to.


Twitter will now shorten your link for you, and the length of your link doesn’t matter on Facebook and Google+. But by using a link shortener like bit.ly, you will gain access to metrics, so you’ll know how many people clicked and at what time. With this essential data, you can experiment with different ways to tease your content and different times to post it.


7. Use your blog name as your username whenever possible.


Promote your personal brand by consistently using your blog’s name for your Twitter handle, StumbleUpon name, Pinterest name and so on. Then, people don’t have to wonder about your blog’s name — it’s right there. Also, people will remember you easily across platforms, which is key as you develop up your online community.


8. Join blogger groups on Facebook.


There are some very active groups on Facebook that are terrific resources for any blogging issues you encounter. Look for groups like “Travel Bloggers” or “Global Bloggers Network.” WordPress geeks have “Advanced WordPress” and Central Florida residents have “Central Florida Bloggers.” Not only are blogger groups good for problem-solving, but it’s well-known that bloggers like to read other blogs. Do some searching and find a bloggers group that’s suited to you, or start your own!


9. Be generous with other bloggers.


Promote other bloggers’ content, and hopefully they’ll return the favor. You can’t simply blast your own content anyway — you need some variety in every social media stream. So why not check out what your fellow bloggers are posting and give them a retweet, a share or a repin whenever you can. And don’t forget to reciprocate and share content from bloggers who share yours.


10. Be on social media — even when it’s not driving traffic.


It can be frustrating when you feel that you’re doing everything right (posting good content on the appropriate platforms in the best way possible) and you’re still not getting many clicks. But console yourself by thinking about all of the links that you see throughout the day that you don’t click on. Just spending time on social media platforms is great way to forge relationships, keep up on industry news and find inspiration for that next blog post.

Images courtesy of iStockphotoardaguldogan.

Protecting Your Online Reputation: 4 Things You Need to Know [INFOGRAPHIC]

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This article first appeared on MASHABLE.

You don’t have to be running for president to care about your online reputation. Almost everything you do online is easy to track, especially when you’re using social media sites. This infographic shows you how to manage your “e-reputation,” perhaps saving you some embarrassment, or even your career.

Gathered by digital marketing firm KBSD, it’s a treasure trove of tips, techniques and information about what companies and individuals are looking for inside your personal profiles and social information, and what you can do to show off your best side to those who might want to find out unflattering things about you. It’s not too late to protect yourself and polish up your online image.

So now that you’ve grown up (you have grown up, haven’t you?), this would be a good time to do a bit of backtracking, cleaning up those mistakes you made in the past as much as you can, and at the same time, keeping an eye on your online behavior so there won’t be anything to hide in the future.

Infographic courtesy KBSD, photo courtesy iStockphoto/Yuri Arcurs

 

 

 

 

 

What Does ‘Communiting’ Mean???

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Musician will.i.am Challenges Marketers to ‘Make Conversations, Not Ads’

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This post first appeared on AdAge.

will.i.am

whatever you think about the future of business…

whatever you think your brand means to the masses…

whatever your strategy is for marketing to youth…

one thing is certain…

we are in the midst of a major shift…

In some ways it’s like we’re back in the 1600s when everybody was racing to discover the new world…

google is the french…

twitter is the spaniards…

facebook is the english…

microsoft is the dutch…

freakin’ apple is the portuguese…

the ocean is the internet and computers and software are the ships…

and they are all sailing to find and conquer new land…

the shift is happening everywhere…

in politics all over the world…

in the corporate realm…

in entertainment…

in manufacturing…

businesses and brands have to ask:

why is it happening???

what caused it to happen???

if you don’t ask you won’t be able to stay relevant when the energy of change is finished…

New times call for new thinking…

looking to the past is no way to secure a future…

look at the movies:

there’s a new “planet of the apes,” a remake of “conan the barbarian…

while on TV, there’s a new “charlie’s angels,” and a new “hawaii five-0″…

it’s as if we aren’t imagining anymore…

where have all the creative minds vanished to…

or…

who stop investing in the dreamers???

the music industry is still selling plastic discs…

also known as albums when today’s music fans buy or listen to songs on the net or streaming to their phones…

today is all about accessing the physical representation of collective consciousness.

before…

collective consciousness was a concept…

now…

it’s on your smartphone and it’s called twitter…

twitter is a physical representation of collective consciousness where you can tap into the consciousness of millions…

you don’t have to guess what’s on the minds of people today…

people are connected…

to stay relevant, you or your business or your brand need to be part of the connection…

you need to be part of the conversation…

or start conversations…

you need to invent, or amplify culture…

brands need to listen to the community…

think about all the businesses that are prospering and the ones that are suffering…

many that are suffering rely on TV commercials and haven’t figured out a new way to sell their products…

the ones that are prospering don’t have commercials but still succeed.

when’s the last time you saw a facebook commercial???

when’s the last time you saw a zynga commercial???

when’s the last time you saw a twitter commercial???

or one from any of the growing businesses that bring community together???

there is a whole new concept of brands and businesses that bring community together…

you don’t have to go about the traditional way of marketing and advertising…

today, you need to turn a moment into momentum and momentum into a movement…

that can’t be done with 30-second commercials…

you need to create conversations with your customers…

so I say, MAKE CONVERSATIONS NOT ADS…

In 2011 you can’t be doing business like it’s 1991 or even 2001 if you’re trying to find your customers….

especially the youth market…

what caught you yesterday is not going to catch them today or tomorrow…

yesterday’s practices won’t solve today or tomorrow’s problems….

it used to be that businesses went where the money is…

today…

to have a business…

you need to go where the people are…

people have the power to kill brands or make them a success…

i think we need to go from marketing to COMMUNITING…

we have marketed so much that we have killed communities…

we have marketed so much that we have harmed our customer…

we need to conduct business in a manner that enables and sustains communities…

COMMUNITING is about COMMUNICATION between people and companies that enables or sustains a COMMUNITY…

in the intersection of people and company’s in a conversation is where COMMERCE is found.

COMMUNITING will be the new standard:

If your ad, marketing plan or communication doesn’t increase, rebuild, enable or empower community, then don’t do it.

Who’s Using What Media and When?

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This article originally appeared on AdAge.com. 

A new study by Magid Generational Strategies breaks down who’s using what media at what time of day. We worked with our friends at MBA Online to visualize it for you. Check out the media usage by generation and day-part and feel free to embed the graphic on your blog.

Media Consumption - 2011
Created by: MBA Online

 

6 Creative iPad Uses for Small Retailers

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This post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business.

We all know iPads make great presentation devices and are excellent for business travel and chock-full of useful apps. Now, let’s focus on retail businesses — shops, salons and restaurants that use iPads to better service customers.

Read on for some creative implementations of the iPad. If you start using an iPad at your business, just be sure to sanitize it frequently — fingers can carry a lot of germs.


1. iPad as Customer Database — goodyoga


 “The iPad is awesome,” says Flannery Foster, co-owner of Brooklyn’s goodyoga studio. The studio is also a bed and breakfast and serves as home to Flannery and her partner, “so we want it to seem less like a business and more like a community center or a home.” First order of business? Ditching the front counter and bar code scanner you see at a lot of yoga studios and gyms. “When people walk in the door, we hand them the iPad, and they sit on the couch — it’s a lot more casual, and we can bring them tea or water,” Foster says. Instead of standing awkwardly at the counter and filling out waivers and liability forms on a clipboard, the iPad makes people feel comfortable and also makes data entry a breeze for goodyoga. The studio uses a Google form, so the staff doesn’t have to worry about decoding a patron’s chicken scratch and the team saves times since the client info goes into the database automatically.

“People have fun with it, and we have a lot of people who’ve never used an iPad before,” says Foster. “Sometimes they’re apprehensive, but most people have a lot of fun using it, and they love being able to sign with their finger when they pay with Square.”

Lesson: Impress new customers and get them in your system quickly (for e-mail blasts, etc.) with a sleek iPad setup.


2. iPad as Entertainment — Tenoverten, New York


 TriBeCa nail salon Tenoverten offers iPads at every nail station. Co-owner Nadine Ferber says customers mostly use the iPads for web browsing, so they don’t have to offer any fancy apps. And yes, they still offer the typical glossy magazines for those customers who’ve been staring at a screen all day at work and want something more low-tech. “Customers love the iPads — some people have never used one before and are just thrilled to be able to without making a commitment to buying one,” says Ferber. She says more than half of the people who come in for manicures or pedicures use the iPad during their service, either to look something or check an email. “It’s a great tool for them to multitask while taking a little time out of the day for themselves,” she says. “And it’s one of the most differentiating things about our business as we are the only nail salon in the world that has an iPad at every manicure station.”

Lesson: An iPad is a great investment as a differentiator that could keep customers coming back.


3. iPad as Fan Base-Builder — Butter Lane, New York


 Butter Lane in New York’s East Village was an early adopter of the iPad craze, affixing one to the wall to encourage people to “like” and follow the shop on Facebook and Twitter. Now the cupcakery has taken to rewarding customers who interact with the iPad, offering a free frosting shot to those who do. Frosting shots sell for $1, so it’s a small price to pay, and co-owner Maria Baugh says the shop gets a lot of engagement with the device, and “it’s definitely increased our number of ‘likes’ and follows — we give away a lot of icing shots!”

Baugh says the device also helps them get customers in other ways. “We find that people use it to get more information about our [baking] classes and sometimes register for them,” she says. However, be warned that if you have an iPad, some customers might use it to check their own social media profiles, and you should also make an effort to lock it down. “The first one we put up just after iPads came out was stolen within the first month! We now have heavy duty industrial brackets holding it in place — it would take serious power tools to get this one off the wall,” says Baugh.

Lesson: Use an iPad on-site to increase your Facebook and Twitter followings — you can offer a small reward as a thank you.


4. iPad as Waiter — Stacked, LA


 “The iPads allow guests to control the flow and timing of their experience,” says Paul Motenko, co-founder ofStacked. “Guests can order a drink and appetizer and then entrees and desserts, when they are ready — or their whole meal at once to move things along faster.” Stacked also offers customers the option to pay directly via the iPad, so patrons don’t have to wait for the server to bring the bill, and one’s credit card information is encrypted at the table, so the system is secure.

Of course, sometimes talking to a person is easier than dealing with a machine, so there are concierges on the floor to help guests when they need it. And all guests are given paper menus so that everyone can read through the menu at their own pace. When they are ready, they order from the custom-developed iPad app and tap “send” and then the order is routed directly to the kitchen.

Motenko says customers love using the iPad. Since Stacked offers burgers, pizzas, salads and sausages with myriad available toppings, guests build their meal from the plate up. “The technology just makes it easier to customize what you want, how you want it and how quickly you want it,” he says. Since the iPad is intuitive, Motenko says guests of all ages have found the app to be easy to use and empowering to choose your own ingredients.

Lesson: The iPad is a great, non-invasive tool that’s easy to use. You can save money on staff and not have to worry about pacing a meal, since the guests order at their own convenience.


5. iPad as Expeditor — 4Food NYC


Healthy fast-food concept 4food opened last year in New York City, chock full of digital integrations, like a 15′ Twitter feed on one of the walls. The restaurant has six iPads available for customers to order from and browse the web. During peak hours, 4food “hawkers” roam the restaurant with iPads to take orders from customers so they don’t have to wait in line. The iPad integration is working well for the concept, and 4food brand strategist Ashley Tyson says the restaurant hopes to develop an iPad app soon so that customers can order easily and access information about the food and offerings.

Lesson: Integrating digital tools into your business can help it run more efficiently, which could help your bottom line.


6. iPad as POS — 620 Jones, San Francisco


‘We take all of our orders with an iPod, and the staff runs credit cards with iPads,” says Jordan Langer of 620 Jones, a San Francisco bar. His team was also “very heavily entwined in developing the app” that drives the POS system. “It was a project that POSlab started doing, and then we jumped on board as their first main client. We started going after it with them because we know how a real POS should work,” says Langer.

Jones servers go to tables with an iPod to take orders, and then the iPad drives the merchant processing. The iPads are always in the hands of staff and never handed to patrons.

“People love it … they absolutely love it,” Langer says. “Inventory’s a lot easier to manage, the development is a lot easier, the interaction with the customers is a lot easier.”

Lesson: An iPad can help you organize and stay on top of inventory, in addition to serving as an excellent POS system.

Are You a Digital Native or Digital Immigrant?

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by Mike Dickman

 

Have you noticed that in the last 5 years, electronic gadgets no longer come with user manuals? If you want to learn how to use your new iPhone or Xbox, you jump on your computer and ‘Google it’. That is because the majority of users are considered to be Digital Natives – those whom have grown up with electronic devices. The rest of us are Digital Immigrants, those whom have had to immigrate into the new world of technology. That is why this thing we refer to as Social Marketing seems to be so foreign, so scary, and childish. And by the way, when did Google become a verb?!

Recently, I spoke before a group of business people regarding Social Marketing and how they could become engaged, without being overwhelmed. The first thing I wanted to clarify was the difference between Social Media, Social Networking and Social Marketing.

Social Networking is something all of us have been doing for years. We all have been participating in local Chamber events and fundraisers. And, while some may think they are doing it to support the cause, the real motive has been to network, right? The only difference is with online networking, you don’t need to leave your home or office. It’s quite a bit less personal from what we are all used to, but it works. And, in some cases, it can actually provide the social courage to join a group or participate in a conversation.

Social Media can be defined as the software which is used to participate in social networking. So, think of the Media as: Facebook, Twitter, LinkedIn, YouTube and the latest, Google+. These are the tools that marketers use to market their brands and products, socially, online.

Social Marketing is the act of preparing a marketing plan based on the use of Social Media and incorporating the social aspect with the business’s overall marketing objective.

Notice that the words ‘Networking, Media and Marketing’ are all words that we have used as part of our Marketing dialogues for years. However, the key to Social Marketing is in the word ‘Social’. Social Marketing is just that – SOCIAL. It is word of mouth marketing, peer-to-peer. It is all about a conversation, referrals and sharing.

So, some of you are probably thinking that you don’t need to be chatting with a bunch of high school and college kids on a social network. “They are not my client or prospect demographic.” But did you know that the fastest growing age group on Facebook is 55-65 years old? And, a new user joins LinkedIn (considered to be the ‘professionals’ social network) every second. This year, more than 93% of marketers are using social media for business. And it’s major brands that are doing this. Why? It’s because they can have a persona. They can appear to be human. They can influence thoughts and behavior because we think of them as peers or friends – because we LIKE them.

Don’t be fooled into thinking that just because you are participating on a social network on your computer that you have everything covered. Social Marketing goes far beyond the social networks and desktop computers and extends your marketing into the mobile realm. Are your business and personal reputations mobile ready? In my next article we will discuss taking your marketing mobile. And we don’t mean sticking a magnet on the side of your car!

Why Are Some QR Codes More Scanworthy Than Others? [INFOGRAPHIC]

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This article first appeared on MASHABLE.

Those quick-response (QR) codes you see spreading far and wide give smartphone users a painless way to go to a company’s website, get discounts or gather contact information. But some QR codes are scanned more than others. Why? Is it because those winning QR codes are so creatively designed?

Researchers at Lab42 wanted to know “what makes certain codes so scanworthy,” so they conducted an online survey via social networks of 500 Americans over 18, and found out that many people don’t even know what a QR code is.

For those who are hip to QR codes and what they can do, you might not be surprised at the one enticement most likely to get people to pull out that smartphone and scan a QR code:

Infographic courtesy Lab42

HOW TO: Spruce Up a Boring Resume

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[via: Colorado Technical University]

This Is Google Changing All of Information Sharing

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This post originally appeared on gizmodo.com

Google announced a new social sharing project today called Google+. It’s among the company’s most ambitious ventures to date, up there with Gmail, Android, Chrome and, yes, Search. It represents Google’s very future. It’s going to be huge.

Google+ is a concerted effort meant to turn the ship around. Google famously has a poor social track record. Buzz and Wave were failures, so it needs to get this right. But Google+ goes far beyond just sharing status updates or photos with friends: It aims to change the very way we share and communicate. As it notes in a new blog post today, “We’d like to bring the nuance and richness of real-life sharing to software. We want to make Google better by including you, your relationships, and your interests.”

While there is much more to come, there are three major pieces announced today:

Circles

Circles let you share selectively with certain groups of people. You create a new circle, add contacts to it, and can share with just those selected people. As Google says “[t]he problem is that today’s online services turn friendship into fast food—wrapping everyone in friend paper—and sharing really suffers.” This seems to be somewhat like Facebook’s friends lists. But the big difference is that it isn’t a walled garden. You don’t have to opt into Google+ to be included in a circle. If I want to add someone to it who’s not a Google+user, I can do so via email and they can still take see the things I want to share with them.

Sparks

Sparks is essentially a topical section that delivers news videos and blog posts on subjects you define. But moreover it lets you discuss those things with other people, or as Google puts it, “nerding out and exploring subjects together.” This is something that Google is almost uniquely positioned to deliver. If you think about your Facebook feed, or, say a Tumblr tagged feed, they contain items placed there by humans. Google can deliver an endless supply of newly relevant items using an algorithm.

Hangouts

Hangouts is an online meetup space with live video that includes up to ten people. But it’s designed to let people come and go, dropping by at will, rather than be locked into scheduled meetings. It sounds a bit like Campfire with video.

Mobile

Mobile is the last major component announced today, and it has several moving parts. The table stakes are that you can always add your location (or not). Instant Upload automatically adds your photos to a private album online. Finally, Huddle is a group messaging tool that lets you communicate with a self-selected circle on your mobile device.

But these are just the beginning stages, the initial rollouts that are part of a much larger project led by Vic Gundotra. Wired’s Steven Levy followed Google+ from the inside for more than a year, and has the inside scoop. As he notes, it’s a huge drive by Google. In fact it is, more or less, Google’s future—an internal Manhattan Project meets moon shot.

Developed under the codename Emerald Sea, it is a result of a lengthy and urgent effort involving almost all of the company’s products. Hundreds of engineers were involved in the effort. It has been a key focus for new CEO Larry Page.

The parts announced Tuesday represent only a portion of Google’s plans. In an approach the company refers to as “rolling thunder,” Google has been quietly been pushing out pieces of its ambitious social strategy—there are well over 100 launches on its calendar. When some launches were greeted by yawns, the Emerald Sea team leaders weren’t ruffled at all—lack of drama is part of the plan. Google has consciously refrained from contextualizing those products into its overall strategy.

That overall strategy will begin now, with the announcement of the two centerpieces of Google+. But even this moment—revealed in a blog post that marks the first limited “field tests” outside the company—will be muted, because it marks just one more milestone in a long slog to remake Google into something more “people centric.”

“We’re transforming Google itself into a social destination at a level and scale that we’ve never attempted – orders of magnitude more investment in terms of people than any previous project,” says Vic Gundotra, who leads Google’s social efforts.

The entire story is worth a read, complete with outsized personalities, massive stakes, and secret murals. But the takeaway is that this isn’t just about social networking. As Levy notes, it’s much bigger than that: It’s about organizing information around people.

As Tim Carmody points out on Twitter, “Google doesn’t actually care about social. Google cares about identity. Social (such as it is) is a means to an end.” And: “Not accidental that social, identity, apps, & browser are all linked. This is Google’s play to control the whole stack like Apple does.”

I agree. Google’s biggest screwup wasn’t ceding social space to Facebook. It was ceding identity.

Google wants to get to know you, and help you to get to know yourself. It wants to be the go-to place where you show who you are and what you care about to your friends, your family, your coworkers and the entire world. It wants to be the key you use to unlock the Web and the internet as a whole, the passageway through which all your interactions flow. Today is a big step in that direction.

How To Spread Your Business Footprint Around the Web

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by Josh Catone

This post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business.

The web, as we know, is a great place to market your business — but only if people can find you. Success in online marketing is contingent upon people being able to locate your web presence. One of the best ways to connect with current and potential customers via the web is to leave your footprint around the Internet and create a trail that leads back to your business.

Leaving your business footprint across the web has a number of benefits, including driving traffic back to your site, building brand awareness, establishing trust and boosting your search engine rankings. There are an almost infinite number of places around the web where you can leave your footprint, but here are four rules for getting the most out of your efforts and attracting notice.


1. Be Everywhere


Social media is a big place. That can be both a boon and a burden for small businesses. On the one hand, it means there is a virtually unlimited number of ways to leave your business footprint around the Internet, but on the other hand, it also can make doing so a very time consuming and overwhelming process. Still, it’s a good idea to be everywhere on the web that your customers are. Your customers will be having a conversation online — even about your business — whether or not you participate. If you’re concerned with creating a healthy, positive brand image, it’s better to participate in those conversations than to stay on the sidelines.

At the very least, it is important for almost every business trying to build their brand online to have a presence on the major social networks. Crissy Gershey, director of sales and marketing for Parties That Cook, maintains active accounts for the business on FacebookTwitterYouTubeFlickrDeliciousFoursquare and LinkedIn. Because Gershey’s budget is limited, it makes sense to focus on the social media sites where her clients are.

Further, stagnation is a bad thing. If you can’t actively maintain your presence, it might not be a good idea to register an account at all. Social media profiles tend to rank highly in search, so you want to make sure yours is active and properly filled out.

“Be sure to complete profiles on sites most relevant to your business. In my experience on many sites, including OpenForum.com, people do not complete their profiles. Simply completing your profile makes you stand out above the majority or listings,” advises Jeff Huckaby, the CEO of rackAID.

Jim Olenbush, a broker at Cantera Real Estate in Austin, Texas, agrees. “These pages and accounts will also rank highly for your company name, so make sure they present well,” he says. Olenbush also advises maintaining an active presence on local and business review and support sites like Yelp, Merchant Circle and GetSatisfaction. “Research your competitors by searching for their company names. The websites that have references to them or pages about them might also be good places to list your business. This includes review sites, business profile pages, and mentions of companies on industry blogs.”


2. Participate in the Conversation


 

It’s often said that social media is a conversation. It’s a cliche, but a truism, and getting involved in that conversation presents amazing opportunities for businesses to spread their footprint. From commenting on industry blogs to posting on discussion forums to conversing with your fans on your own social media profiles or your blog, there are plenty of ways to join the conversation and leave a trail back to your site. But there is one golden rule that all businesses should follow: always add something of value.

“It is important for businesses to provide quality input and selfless content,” says Season Lopiccolo, a partner at Noble Studios. “Nobody likes spam. Web users are likely to repel when they are feeling oversold or the content has no value to them. So always make sure your content is clear, concise and to-the-point.”

Mike Schwarz, founder of RibbedTee, learned that lesson the hard way. “When I first started contributing to forum threads, I was more focused on pitching our brand, and less on addressing the topic of discussion,” he recalls. “A few times, I got schooled pretty bad and came to the realization there was a better way to participate. In many cases, I would visit a forum and refer other competitor’s products if it was a solution to the person’s inquiry.”

His lesson? “Help others thoughtfully, and they will in turn consider your products at some time in the future.”

Of course, quality doesn’t mean you can’t be opinionated. Says Lopiccolo, “Allow people to be a little confrontational, even if it means they don’t agree with you. As long as you show that you are listening, clear in your messaging and open for change, the people on the other end reading will continue to stay interested.”


3. Share Your Expertise


“Whatever size business you own, you have the ability to influence countless followers by simply sharing your expertise with others. Everyone has expertise, if you simply decide to share it. And you’ll find that the more you share, the more you learn. Don’t try to hide your ideas, concepts, or creativity — talk it up,” advises Alan Guinn, managing director at The Guinn Consulting Group.

You’re probably an expert in something — after all, you won’t be very successful in your business if you aren’t an expert in it — and sharing that knowledge can establish yourself as a leader in your industry and help to build positive associations with your brand. There are many ways to share your expertise online, including blogging, posting on social media sites and traditional media outreach, but one of the best methods is guest posting on already established blogs.

“Great content is king and everyone wants it,” says Jennifer Nichols, CEO and co-founder of FlackList. “Reach out to blogs with advice editorials to see if they’d be interested in sharing with them their readers in exchange for pushing out the link to your email list or posting on your own company blog.”

“If you have a new idea, or a new way of doing things, write it up and put it online. If you have a new technique for approaching business, don’t be afraid to write it up and post it,” says Guinn.


4. Partner Up


 

Small businesses generally don’t have the same resources as their well capitalized, enterprise-level competitors, and that can sometimes put them at a competitive disadvantage. One way to mitigate that competitive imbalance is to join forces with other small businesses and create a coalition that has more influence en masse. This strategy can also work when spreading your business footprint around the web.

“One of our key initiatives [for] driving traffic is strategically partnering with other service companies that complement our painting business,” says Ricky Chu, the co-founder of Rayco. Chu has formed partnerships with other local home improvement businesses that target the same clientele. “Since we have implemented cross-promoting our services on our print and web collateral we have increased traffic more than 50%. This is very important because this 50% is coming from targeted customers who are getting work done on their homes.”

According to Matt Griffin, president and CEO of Baker’s Edge, the companies you partner with needn’t always be in your industry. “We like to team up with non-market related companies on projects. Being involved with new faces guarantees new exposure,” he says. “For instance, we have an office Trail Running Team. We like to sponsor local races and participate. It shows us [to be] a more dynamic company, and gets our image out there to places that other kitchenware companies have never thought to tread — have you ever seen a bakeware company sponsor anything aside from a bake off?”

 

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