Google tells some advertisers it will handle their campaign management

By:  and originally posted on SearchEngineLand.

In seven days, the email says, Google Ads reps will start making changes to advertiser accounts if advertisers don’t opt out.

This article has been updated with additional details and a statement from Google.

“We’ll focus on your campaigns, so you can focus on your business.” That’s the headline in an email some advertisers have begun receiving from Google Ads this week.

Why you should care. Google has steadily introduced automation to just about every area of campaign creation and management (Ads Added By GoogleSmart Campaigns, Local Campaigns, Universal App Campaigns, Responsive Search Ads, Smart Bidding Strategies — you get the idea). But this effort is ostensibly human-powered. Google is bringing in “Google Ads experts” to manage campaigns “behind the scenes.” One can assume, however, that the changes the experts make will be largely influenced by Google’s machine-powered recommendations engine. This kind of program will have immediate implications for the advertisers that have this service turned on, but there are longer term implications for the broader ecosystem of agencies, consultants, clients and paid search practitioners.

Auto opt-in. Better check your email. Unless they opt out, advertisers will be added to the program automatically after seven days of receiving the email. However, Google notes it is possible to opt out later at any point.

What will these experts be doing? According to the email, they’ll identify “key changes that can help you get more out of your ads, from restructuring your ad groups and modifying your keywords to adjusting your bids and updating your ad text.” That’s structure, keywords, bids, ads. They’ll also offer “setup and ongoing activation of advanced features” and “ensure the right features are being activated at the right moment.” What they say they don’t touch are budgets.

Aaron Levy, director of PPC at Elite SEM, tweeted the email Google is sending out to some accounts.

Is Google undercutting agencies and consultants? Google has long had account reps and teams that reach out to advertisers (and agencies) with optimization recommendations and account consultations. It is also not uncommon for agencies to complain that Google reps have reached out to their clients that clearly have accounts under the agency’s management.

Whenever pushed on this, Google’s response is that it partners closely with agencies and consultants — through its partner programs, outreach and other efforts. With this program, the thinking goes, agencies and consultants that have advertisers participating in the program could dedicate more time to strategy and spend less time on tactical workaday tasks.

Pilot program. A Google spokesperson told Search Engine Land, “Our sales teams are always looking for ways to help customers get the best results from Google Ads. We are rolling out a pilot program that we believe will help businesses optimize their accounts. As always, we build customer feedback into the final product. Customers are in full control of the account and can accept or reject recommendations as they desire.”

Advertisers in the program will be notified of suggested optimizations and new features via email and can opt-out at any point.

It’s not clear what experience or training the Google Ads experts who will be optimizing campaigns have. Google does tout the knowledge it has gleaned from “optimizing over 800,000 Google Ads accounts.” The company has millions of advertisers, and again it’s unclear what kinds of accounts these are and what kind of hand Google has had in optimizing them.

Google is careful to say that advertisers are still responsible for the results of their campaigns and shouldn’t put blind faith in its optimization efforts. In a disclaimer (posted by Levy) the company says it “doesn’t guarantee or no promise any particular results from implementing these changes” made by its experts. Advertisers are still encouraged to “monitor your account regularly so you understand what’s happening and can make campaign adjustments.”

It should also be noted that if the recommendations have a negative impact on results, Google may offer refunds to advertisers.

A copy of the email message is below.

 

Social Media Advertising Hacks

Written by Larry Kim, founder of WordStream.

Let’s start with the bad news first. It’s tougher than ever to get content noticed.

Changes to Google search results pages have further obscured content organically, especially on competitive commercial searches. Meanwhile, paid search costs per click (CPCs) are at all-time highs in established markets.

Organic reach in social media? It’s pretty much dead. Half of all content gets zero shares, and less than 0.1 percent is shared more than 1,000 times.

Additionally, the typical internet marketing conversion rate is less than one percent.

How Content Marketing Doesn’t (Usually) Work

How does content marketing actually work? Many people’s content marketing strategy basically consists of a three-step process:

  1. Create new content.
  2. Share your content on social networks (Facebook, Twitter, LinkedIn, etc.).
  3. People buy your stuff.

Nope. This almost never happens. (For a content marketing strategy that actually works, try a documented plan such as the Content Marketing Pyramid™.)

Most content goes nowhere. The consumer purchase journey isn’t a straight line—and it takes time.

So is there a more reliable way to increase leads and sales with content?

Social Media Advertising To The Rescue!

Now it’s time for the good news! Social media advertising provides the most scalable content promotion and is proven to turn visitors into leads and customers.

And the best part? You don’t need a huge ad budget.

A better, more realistic process for content marketing with promotion looks like this:

  1. Create: Produce content and share it on social media.
  2. Amplify: Selectively promote your top content on social media.
  3. Tag: Build your remarketing audience by tagging site visitors with a cookie.
  4. Filter: Apply behavioral and demographic filters on your audience.
  5. Remarketing: Remarket to your audience with display ads, social ads, and Remarketing Lists for Search Ads (RLSA) to promote offers.
  6. Convert: Capture qualified leads or sale.
  7. Repeat.

Promotion is sorely overlooked from many content marketers’ priority list—it’s actually the lowest priority according to a recent study of 1000+ marketers. For marketers who take promotion more seriously, The Ultimate List of Content Promotion Tools is a godsend.

You can use the following ten Twitter and Facebook advertising hacks as a catalyst to get more eyeballs on your content, or as an accelerant to create an even larger traffic explosion.

1. Improve Your Quality Score

Quality Score is the metric Google uses to rate the quality and relevance of your keywords and PPC ads, and influences your cost-per-click. Facebook calls their version a “Relevancy Score”:

While Twitter’s is called a “Quality Adjusted Bid”:

Whatever it’s called, Quality Score is a crucial metric. The way to increase Twitter and Facebook Quality Scores is to increase post engagement rates.

A high Quality Score is great: you get a higher ad impression share for the same budget at a lower cost per engagement. On the flip side, a low Quality Score sucks: you get a low ad impression share and a high cost per engagement.

How do you increase engagement rates? Promote your best content—your unicorns (the top 1-3 percent of content that performs better than everything else) rather than your donkeys (the bottom 97 percent of your content).

To figure out if your content is a unicorn or donkey, test it out.

  • Post lots of stuff (organically) to Twitter and use Twitter Analytics to see which content gets the most engagement.
  • Post your top stuff from Twitter organically to LinkedIn and Facebook. Again, track which posts get the most traction.
  • Pay to promote the unicorns on Facebook and Twitter.

The key to paid social media advertising is to be picky. Cast a narrow net and maximize those engagement rates.

2. Increase Engagement With Audience Targeting

Targeting all your fans isn’t precise; it’s lazy and wastes a lot of money.

Your fans aren’t a homogenous blob. They all have different incomes, interests, values, and preferences.

For example, by targeting fans of Donald Trump, people with social media marketing job titles, NRA members, and the hashtag #NeverHillary (and excluding Democrats, fans of Hillary Clinton, and the hashtag #neverTrump), this tweet for an Inc. article I wrote got ten times higher engagement:

Keyword targeting and other audience targeting methods helps turn average ads into unicorns.

3. Generate Free Clicks From Paid Social Media Advertising

On Twitter, tweet engagements are the most popular type of ad campaign. Why? I have no idea. You have to pay for every user engagement (whether someone views your profile, expands your image, expands your tweet from the tweet stream, or clicks on a hashtag).

If you’re doing this, you need to stop—now. It’s a giant waste of money and offers the worst ROI.

Instead, pay only for the thing that matters most to your business, whether it’s clicks to your website, app installs, followers, leads, or actual video views.

For example, when you run a Twitter followers campaign, you pay only when someone follows you. But your tweet promoting one of your unicorn pieces of content will also get a ton of impressions, retweets, replies, mentions, likes, and visits to your website. All for the low, low cost of $0.

4. Promote Unicorn Video Ads!

Would you believe you can get thousands of video views at a cost of just $0.02 per view?

Shoppers who view videos are more likely to remember you, and buy from you. Quick tips for success:

  • Promote videos that have performed the best (i.e., driven the most engagement) on your website, YouTube, or elsewhere.
  • Make sure people can understand your video without hearing it— an amazing 85 percent of Facebook videos are watched without sound, according to Digiday.
  • Make it memorable, try to keep it short, and target the right audience.

Bonus: video ad campaigns increase relevancy score by two points!

5. Score Huge Wins With Custom Audiences

True story: a while back I wrote an article asking: Do Twitter Ads Work? To promote the article on Twitter, I used their tailored audiences feature to target key influencers.

The very same day, Business Insider asked for permission to publish the story. So I promoted that version of the article to influencers using tailored audiences.

An hour later, a Fox News producer emailed me. Look where I found myself:

The awesome power of custom audiences resulted in additional live interviews with major news outlets including the BBC; 250 high-value press pickups and links, massive brand exposure, 100,000 visits to the WordStream site, and a new business relationship with Facebook.

This is just one example of identity-based marketing using social media advertising. Whether it’s Twitter’s tailored audiences or Facebook’s custom audiences, this opens a ton of new and exciting advertising use cases!

6. Promote Your Content On More Social Platforms

Medium, Hacker News, Reddit, Digg, and LinkedIn Pulse all send you massive amounts of traffic. It’s important to post content to each that’s appropriate to the audience.

Post content on Medium or LinkedIn. New content is fine, but repurposing existing content is a better strategy because it gives a whole new audience the chance to discover and consume your existing content.

Again, use social media advertising as either a catalyst or an accelerant to get hundreds, thousands, or even millions of views you otherwise wouldn’t have. It might even open you up to syndication opportunities—I’ve had posts syndicated to New York Observer and Time Magazine.

You can also promote existing content on sites like Hacker News, Reddit, or Digg. Getting upvotes can create valuable exposure that sends tons of traffic to your existing content.

For a minimal investment, you can get serious exposure and traffic!

7. Hacking RankBrain for Insanely Awesome SEO

Google is using an AI machine learning system called RankBrain to understand and interpret long-tail queries, especially on queries Google has never seen before—an estimated 15 percent of all queries.

I believe Google is examining user engagement metrics (such as click-through rates, bounce rates, dwell time, and conversion rates) as a way—in part, to rank pages that have earned very few or no links.

Even if user engagement metrics aren’t part of the core ranking algorithm, getting really high organic CTRs and conversion rates has its own great rewards:

  • More clicks and conversions.
  • Better organic search rankings.
  • Even more clicks and conversions.

For example, research found a 19 percent lift in paid search conversion volume and a 10 percent improvement in cost per action (CPA) with exposure to Facebook ads for the financial services company Experian.

Use social media advertising to build brand recognition and double your organic search clickthrough and conversion rates!

8. Social Media Remarketing

Social media remarketing, on average, boosts engagement by three times and doubles conversion rates, while cutting your costs by a third. Make the most of it!

Use social media remarketing to push your hard offers, such as sign-ups, consultations, and downloads.

9. Combine Everything With Super Remarketing

Super remarketing is the awesome combination of remarketing, demographics, behaviors, and high engagement content. Here’s how and why it works.

  • Behavior and interest targeting: These are the people interested in your stuff.
  • Remarketing: These are the people who have recently checked out your stuff.
  • Demographic targeting: These are the people who can afford to buy your stuff.

If you target paid social media advertising to a narrow audience that meets all three criteria using your high engagement unicorns—the result?

10. Combine Paid Search & Social Media Advertising

For our final, and most advanced hack of them all, we combine social media advertising with PPC search ads on Google using Remarketing Lists for Search Ads (RLSA).

RLSA is incredibly powerful. You can target customized search ads specifically to people who have recently visited your site when they search on Google. It increases click-through and conversion rates by three times and reduces cost-per-click by a third.

There’s one problem. By definition, RLSA doesn’t target people who are unfamiliar with your brand. This is where social media advertising comes in: it helps more people become familiar with your brand.

Social media advertising is a cheap way to start the process of biasing people towards you. While they may not need what you’re selling now, later, when the need arises, people are much more likely to do a branded search for your stuff, or click on you during an unbranded search because they remember your compelling content.

If your content marketing efforts are struggling, these ridiculously powerful Twitter and Facebook advertising hacks will turn your content donkeys into unicorns! Looking for another awesome hack to supercharge your content ROI? Social curation enables more consistent content publication, supports your created content strategy, and helps you keep track of your favorite information. Download The Ultimate Guide to Content Curation eBook.

The Next 5 Years in Social Media: What We Can Expect

by Adam Ostrow

This article first appeared on MASHABLE.

Over the last five years, social media has evolved from a handful of communities that existed solely in a web browser to a multi-billion dollar industry that’s quickly expanding to mobile devices, driving major changes in content consumption habits and providing users with an identity and social graph that follows them across the web.

With that framework in place, the next five years are going to see even more dramatic change. Fueled by advancements in underlying technology – the wires, wireless networks and hardware that make social media possible – a world where everything is connected awaits us. The result will be both significant shifts in our everyday lives and a changing of the guard in several industries that are only now starting to feel the impact of social media.


The Technology


The growth of social media in the past five years was fueled not just by innovation from Internet entrepreneurs and developers, but by several key advancements behind the scenes. The rise of YouTube – which I called the most important social media innovation of the past decade – would not have been possible without the wide availability of broadband and the advent of Flash 7. Similarly, the rapid rise of mobile apps in the last few years would not have been possible without major advances in smartphone capabilities (jump started by iPhone) and higher speed mobile networks.

Jumping ahead to today, consider for a moment that the first smartphone to run on 4G (the successor to 3G mobile broad and capable of significantly faster mobile broadband speeds) – the Sprint HTC EVO – hit the U.S. only this past June. Sprint’s 4G network, however, only covers about 40 million people. Similarly, wireless broadband ISP Clearwire reported in May that its network – which is also used to offer service to Sprint, Verizon, and Time Warner cable subscribers – only reaches 41 million people. At the same time, mobile broadband subscriptions are expected to surpass 1 billion worldwide by 2013.

Add to that a surge in public and private investment in wireline broadband that will give 90% of homes in the U.S. the option to have 50 mbps downstream broadband within the next few years, and the bottom line becomes clear: There’s currently an enormous supply and demand gap to be filled, and when that happens, it will enable a whole new wave of social media innovation.

Read more . . .